Mac on Apple Silicon: Unknown System Error -86

If you encounter this error, it's because SoundBase Pro contains a component that uses x86 architecture and needs Rosetta to function. Here's how to fix it:

1. Close SoundBase Pro and install Rosetta.
2. The simplest way to install Rosetta is by opening Terminal and typing: softwareupdate --install-rosetta.
3. Accept the terms by typing 'A' and then pressing enter.
4. Once Rosetta is installed, reopen SoundBase Pro.

Windows:

If SoundBase Pro doesn't start up and you're stuck on the splash screen, try downloading this C++ Redistributable package.

Latest supported Visual C++ Redistributable downloads

How to Completely Remove SoundBase Pro

Follow these instructions based on your operating system to ensure all components of SoundBase Pro are removed from your system.

On macOS:

1. Remove the Application:
   • Open your Applications folder.
   • Locate the SoundBase Pro application and move it to the Trash.
2. Remove Configuration Files:
   • Open Finder, click on the Go menu, and press the Option key to reveal the Library option.
   • Navigate to the following directory: Library > Preferences.
     • If the Library folder is not visible:
       1. Go to your Home directory.
       2. Press Command + Shift + . to display hidden files and folders.
       3. Open the Library folder and go to the Preferences directory.
3. Delete SoundBase Pro Preferences:
   • In the Preferences folder, delete any folders named:
     • SoundBase Pro
     • SoundBasePro

On Windows:

1. Uninstall the Application:
   • Open the Start Menu and search for Add or remove programs.
   • Locate SoundBase Pro in the list of installed programs and select Uninstall.